Holsworthy Community College

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Arbor App & Portal - FAQs

Parent Portal and Arbor App FAQ

Why do I have to put my password in every time to log in?

We follow strict security requirements in the Arbor App because it contains personal data about students. This means you have to log into the app every time you use it. It also means you can't use stored passwords or fingerprint recognition (which default to the phone pin after 3 attempts), as sometimes multiple guardians share the same device or know each-others' pins.
How can I view all my children?

Using the Parent Portal, you can see and update information for children you have been linked to by your school. If you do have other children at the same school but can't see them, it may be that they haven't been linked to your account. You'll need to contact your school to get them to link you together.

You'll only be able to see children who have attended that school within the current academic year. If you have other children at another school who use Arbor, you'll need to log in to the other school's site to see your other child.
Can I see other guardian's contact details?

Guardians can't see the contact details of other guardians. If you don't live at the same address as another guardian of the child, you won't be able to see their contact details. For example, Archie Wilson can't see Courtney Wilson's details.


If the child lives at the same address as one guardian but not the other, the other guardian would also not be able to see the student's address. In this example, Courtney Wilson is logged in.


Can I select what meal my child will have?

Parents are not able to choose what meals their children will have each day. This is so parents can't change the meal option right before lunch, meaning that catering staff would not be able to cook the right number of meals.